Strategic & Organizational Multi-Unit Driver

Operations-driven restaurant leader with 15+ years of experience supporting multi-unit food & beverage brands through operational execution, performance optimization, and field leadership support. Known for translating company goals into clear, actionable expectations for operators, identifying performance outliers, and providing targeted coaching, tools, and systems to improve results.

Highly effective partner to GMs, DOs, and corporate leadership—bridging strategy and day-to-day execution across service, food quality, labor, training, and guest experience. Recognized for building operational clarity, strengthening accountability, and helping teams win where it matters most.

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TEAM BUILDING - STRATEGIC ALIGNMENT - KPI - ROI - BUDGETS - CUSTOMER LOYALITY PROGRAMS - QUALITY ASSURANCE - FOOD SAFETY - RESTAURANTS - CALL CENTERS - CORPORATE OFFICES - RETAIL - PROJECT MANAGEMENT - VENDOR MANAGEMENT - WAREHOUSE MANAGEMENT - RECRUITING - COACHING - LEADERSHIP - NEW STORE OPENINGS - INTERNAL COMMUNICATIONS - GRAPHIC DESIGN - INSTRUCTIONAL DESIGN - WEB DESIGN - IMPLEMENTATIONS - DEVELOPMENT TOOLS - ADOBE APPLICATIONS - ADDIE - VIDEOS - ELEARNING - ANIMATION - 3D MODELING - LMS - SIMULATIONS - MICRO-LEARNING - BLENDED LEARNING

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Experience

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Certifications: Dale Carnegie, DDI, Achieve Global, LeCordon Bleu Food Photography and Franklin Covey

Development applications: Articulate Storyline and Rise, Adobe Photoshop, Illustrator, Premiere Pro, After Effects, Dimension, InDesign, Vyond, Camtasia, Canva, Blender (3D) and many others

11/2023 - Current

LX and Media
MODERN TRAINING

Design operational support tools that help leaders coach consistently.
Align training, communication, and systems to real-world operations and business priorities.

Client work is dependent on F&B/Retail market needs.

7/2022 - 11/2023

Director of Training and Process Implementations
THE ONE GROUP

Supported multi-unit restaurant operations by aligning training, standards, and execution across locations
Identified performance inconsistencies across restaurants and implemented programs to stabilize results.
Partnered with operations leaders to support new rollouts, menu launches, and Manager-in-Training programs.

Moved back to Allen, TX Nov 2023.

1/2022 - 7/2022

Operations Training and Services
CORNER BAKERY

Supported new café openings by developing and deploying operational execution tools.
Created systems and communications to help operators execute brand standards efficiently and consistently.
Partnered with field leadership to reinforce expectations for hourly teams and managers.

Moved to Denver, CO July 2022.

12/2020 - 11/2021

Consultant
TOYOTA CONNECT

Analyzed operational workflows and performance data to identify inefficiencies and improvement opportunities.
Designed process improvements and operational training to support frontline service teams.
Supported large-scale system enhancements impacting service delivery and customer experience.

Contracted ended and work was completed.

11/2019 - 2/2021

Sr Director of Learning and Operations Support
CLUBCORP

Supported operations for 20,000+ employees across a national portfolio of clubs and restaurants.
Led operational response and execution strategy during COVID-19, including playbooks and field guidance.
Implemented enterprise LMS to improve communication, consistency, and accountability across locations.
Partnered with executive leadership to align people development with operational priorities.

Offer presented to work for Toyota from previous Director, could not pass up.

9/2018 - 11/2019

Director of Learning and Operations Support
DEL FRISCO'S
4 CONCEPTS

Supported multi-concept, multi-unit restaurant operations through standardized systems and communications.
Ensured operational consistency across brands through execution tools, rollout strategies, and field alignment.

Concepts purchased by Landry’s in Nov 2019 and moved offices to Houston.

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Recommendations - additional recommendations can be found on my LinkedIn profile.

Bill Schaffler - CFO

When I worked with Patti, she was incredibly instrumental in helping us build a digital platform for our training and operations services team. She came to us with a plan to go from no digital capabilities in our training to a full online platform with the capability to also do our own in house video production. She took us to amazing new heights with her leadership and hard work!

Eric Justice - Culinary Concept Chef

I really enjoyed my time working with Patti. We worked very closely together as the Culinary /Training team over a 2 year period. Patti has a great love and passion for training, this shows daily in her work. She consistently created top notch training materials for the team while I worked with her. She was always open to feedback and was only interested in getting effective, first class product to our operations team. She will make a great partner to any organization with high standards.

Thomas Dritsas - Culinary Concept Chef

Del Frisco's - is now with Ida Claire

Patti is a best in class professional that truly cares for what she does. Her heart is carried thru every aspect and person she comes in contact with. Patti always makes sure the details are taken care of and has true ownership of her work. Patti you are a true asset to DFRG or any organization for that matter. Great working with you Patti and thank you for your contributions to our company.

Sean Gleason - Chief Marketing Officer

Dave & Buster's - is now CMO for Nothing Bundt Cake

Patti was one of my go-to people at Dave & Buster’s when we worked together. She was incredibly dependable, creative and resourceful. We did not have large budgets, but Patti always delivered impressive work on-time. No small feat. I would strongly recommend Patti for any position that required effective and efficient communication to team members and companies. She is a true professional (and fun to work with!).

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